Privacy Policy

Protecting your personal information is important to us!

Take a moment to read this Privacy Policy and find out how the company named "TOYS-SHOP IKE" and with the distinctive title "TOYS-SHOP" based in Thessaloniki, 10, Aristotelous Street, tel. +30 231 000 5444 , contact info@toys-shop.gr (hereinafter "Company" or "we" or "us"), acting as Processing Manager, collects, generally processes your personal data when you visit, register, or use the web Where the Company (the "Sites") and its mobile applications (hereinafter the "Apps") and when you deal with the physical stores.

This Privacy Policy also describes how you use, disclose and protect your personal information, your choices regarding your personal information, and how you can contact us. For your questions about this Privacy Policy, as well as any matter relating to the processing of your Data and the exercise of your rights, you may contact the TOYS-SHOP ICE Competent Privacy Officer (DPO). in the Eleftherias Square Directorate no. 13, Drama 661 32, or to the customer.care@toys-shop.gr e-mail address.


1. A few words about the Company's Websites

Www.toys-shop.gr is the company's website where the company's online store for sale and sale of products is located.

Additionally, through www.toys-shop.gr, blog.toys-shop.gr, you can access a range of services provided by the Company, such as:

information on round-the-child and child issues and events via blog.toys-shop.gr
finding a job in the Company through the "Job Opportunities" module
sending newsletter / newsletter

2. What is personal data?

The term "personal data" refers to personal information such as your name, postal address, e-mail address, telephone number, etc. that identify or identify your identity, hereinafter referred to as "Personal Data or Data".

3. What is the Processing of Personal Data

Any transaction or set of operations carried out with or without the use of automated means of personal data or personal data sets, such as collection, registration, organization, structuring, storage, adaptation or alteration, recovery , search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, erasure or destruction.

4. It is mandatory to give your Data

The granting of Data to the Company may be necessary to achieve the purposes set forth in this Privacy Policy or to be optional.

The mandatory or optional nature of the Data concession is indicated by an asterisk (*) next to the mandatory personal data.

If you refuse to provide the information flagged as mandatory on the Sites, it will be impossible to achieve the basic purpose of collecting the particular Data, and may for example make it impossible for the Company to fulfill the sales contract or to provide the other services available on the Sites.

The provision of additional data to the Company, other than those indicated as mandatory, is optional and does not affect the main purposes of data collection, but their concession serves to optimize the quality of the services provided.

5. What data do you collect?

We take care to collect only your absolutely necessary Data, which is appropriate and clear for the intended purpose. These Data include the following:

Data when creating a user account on Websites or Apps

- Required: e-mail address *, password *

- Optional: name, surname, gender, date of birth, postal address, telephone number.



Data from your transactions with us either through our physical stores or through our online store

- For example, we collect notes from our conversations with you, details about any complaints or comments you make, details about your purchases, products added to or removed from your cart, wish list ), coupon vouchers, websites you visit, and how and when you contact us.


Shopping interests and preferences, which help us to suggest specific products and services of interest to you

- For example, what products do you prefer to receive a personalized offer from us?

We will request and use only the Data we have collected to suggest products or services of interest and to further improve your purchasing experience with us. Of course, it is always your choice if you share such items with us.


Traffic information of our website or other websites you browse before us
Information collected from the use of cookies in your browser. Learn more about how to use cookies here.


Copies of the documents you provide to prove your age or identity when required by law (such as a copy of a police or student ID).

- For example, these copies may include details of your full name, address, date of birth, and image of your face (photo). If you provide a passport, the data will also include your birthplace, gender and nationality.



Payment information.
Your feedback and product reviews.
Your image can be recorded on CCTV when you visit a physical store
In order to offer the best possible site experience, we collect technical information about your Internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear on your visit, the ads on which you click and any search terms you entered. Learn more about it.
The username of your social networking medium if you interact with us through these channels to help us respond to your comments, questions or comments.
Educational elements such as studies, skills, foreign language skills, professional experience (only when applying for a job)
CHILDREN

We comply with the law and do not allow children to sign up for our Websites and Apps when they are under 16 years of age. We will ask for the parent's consent for the children who participate in the Company's experiences and events.



6. How we use your Data

We want to give you the best experience when shopping. In order to achieve this, it is necessary to get a complete picture of you, combining the data we have collected. We then use your Data to offer you offers for products and services that are likely to be of interest to you. In the case of the members of the Toys-shop Bonus Card Club, we will offer you extra and relative rewards.

Personal data protection legislation allows us to do so in the context of our legitimate interest and the need to understand our customers to provide them with a high level of service.

Of course, if you ever want to change the way we use your Data, you'll find details in sections 14 & 15 "What are your rights" and "How can you exercise your rights" below.

Remember, if you choose not to share the Data with us or refuse certain communications rights, we may not be able to provide some of the services you have requested. For example, if you asked us to let you know when a product is available again, we can not serve you if you have withdrawn your general consent to receive updates from us.

Lastly, we know that your Data is processed either by the Company's specially authorized personnel or through computer systems and electronic devices by the Company and exceptionally by third parties, who are contractually bound to maintain confidentiality and protect their Your data performs work that is necessary to achieve the goals strictly linked to the use of our Sites, its services and the sale of products through our Websites and You will find information about this in section 9 "Who are the recipients of your Data? How Your Data is Shared ".

Below you will find details on how we use your Data and why:

To provide data about the Websites, Apps, and services you request

Product Orders: The Company processes your Data in order to fulfill its contractual relationship, perform the ordering of products and / or services, provide customer service, comply with legal obligations, refute, raise or enforce legal requirements. If we do not collect your Data at the end of your order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may maintain your Data for a reasonable amount of time in order to fulfill our contractual obligations, such as product returns, as provided for in the relevant legislation.
Creating a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and / or services.
Contact Us: The Company uses your Data to respond to your requests / queries, refund requests and / or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We can also keep a record of your inquiries / requests to us in order to better respond to any future communication. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.
Sometimes, we will need to share your Data with a third party providing a service (such as a courier delivery or a technician visiting your home). Without sharing your personal data, we would not be able to satisfy your request. Here's more information on how we share personal data with third parties.
Finding Work: The Company processes your Data to assess your qualifications and competencies for the position you are applying for or other position within the Company as well as for communicating with you in relation to that purpose.
Our company, in order to provide the best possible service quality to the consumer, uses the Skroutz Analytics service. Through this service anonymous usage statistics are posted to Skroutz.gr, while the data obtained through this service is covered by the Skroutz.gr privacy policy, which can be found in skroutz privacy.

For the disclosure of information about our products, services and events, as well as other promotional purposes

Send a newsletter / offer: With your consent, we will use your personal information, preferences and transaction details to inform you via email, internet, telephone and / or social media about products and services, including personalized / personalized offers, discounts, etc. Of course you can revoke this consent at any time.
Web push notifications: Depending on your navigation, you can receive, with your prior consent, notifications about our offers, news, wish list and your shopping cart. Of course, you can revoke this consent at any time.
Participation in the Bonus Card Toys-shop: The Company processes your Data for the purposes of participating in the Bonus Card Toys-shop program, that is, both the examination of your application and the accumulation and redeeming of points and more generally enjoyment of customer privileges, as detailed in the Bonus Card Toys-shop bonus terms. So we are able to offer you personalized offers that interest you. These are based on an analysis of previous purchases using the "Bonus Card Toys-shop" card, including the products you have just bought. We do so based on our legitimate interest in showing you relevant offers. Of course, you are free to choose whether you will benefit from them.
Participating in Contests: The Company processes your Data if you agree to take part in competitions it conducts to alert you if you are the winner of the contest and deliver your gift.

To operate, improve and maintain our business, products and services

Develop and improve systems and services for the products we provide. We do this on the basis of our legitimate business interests.
We want to offer you offers and suggestions that are more relevant to your interests. To help us shape a better and more general understanding of you as a customer, we combine your personal data gathered across our relationship, for example your shopping history in both our physical stores and our online store. For this purpose, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, by combining this data, this will help us tailor your experience and decide what inspiration or content you will share with you. We also use anonymous data from our customer purchase history to track trends in different regions of the country. This can then guide what products we show at specific stores.
To show you the most interesting content on our Websites or Apps, we will use the Data we hold for your favorite products. This is based on your consent to receive Apps notifications, or - for our Sites - your consent to place cookies on your device. For example, we may display a list of recently viewed products, or provide recommendations based on your purchase history and any other data you have shared with us.
To send you research and evaluation requests so that we can improve our services. These messages will not include promotional content and will not require prior consent when sent by e-mail or text message (SMS). We have a legitimate interest in doing so as it helps our products or services to be more relevant to you. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences in your online account.

For the protection of rights, property or security, of ours or third parties

Protecting Your Account from Fraud and Other Illicit Activities: This includes the use of your Data to maintain, update, and protect your account.We also monitor the browsing activity with us to quickly identify and resolve any issues and protect the integrity of our site. All of this is part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false entries from unexpected locations.
CCTV Systems: In order to protect our clients, our premises, assets and our partners from crime, we operate CCTV systems in our stores that record security images. We do this on the basis of our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud surveillance and suspicious transaction monitoring, we will process these Data for the purpose of preventing or detecting unlawful acts. Our goal is to protect our clients, employees and partners from criminal activities.
Processing payments and preventing fraudulent transactions: We do this on the basis of our legitimate business interests. This also helps protect our customers against fraud.

To comply with our obligations arising from the law

To comply with our contractual or legal obligations to exchange data with law enforcement. For example, following a court order to exchange data with judicial services.
In order to send you communications required by law or necessary to inform you of changes in the services we provide to you. For example, updates about these privacy notices, product revocation notifications, and legally required information about your orders. These service messages will not include promotional content and require no prior consent when sent by e-mail or text message (SMS). If we do not use your personal data for these purposes, we can not comply with our legal obligations.

7. For what purpose do we process your Data?

We collect your Data for the purposes of our products and / or services, and in particular:

(a) to manage the sale of our products and / or services, e.g. communication and information about product availability and order development, execution of your order, shipping of products, managing your debts to the Company, making refunds and providing guarantees.

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