Terms and Conditions of Purchase


Purchases from Toys-shop.gr

These "Purchase Terms and Conditions" together with the "Terms of Use" and "Transaction Security" apply to any sale of products or services (hereinafter referred to as "Products or Services") made by Toys-shop.gr which is the electronic (hereinafter referred to as the "online store") of the company under the name "TOYS-SHOP ΙΚΕ". RETAIL AND WHOLESALE TRADE OF GAMES OF ALL KINDS AND RETAIL TRADE OF GAMES OF EVERYTHING, WITH NEWSPAPER OR THROUGH THE WEBSITE "and with the distinctive title" TOYS-SHOP ", based in Thessaloniki, Aristotelous Street number 10 and legally represented by AR.GEMI . 051426819000, with VAT Reg. No 999522202. D 'of Thessaloniki and the supplier's register number 1105/13, tel. 231 000 5444 , e-mail address info@toys-shop.gr and e-shop service telephone line: from mobile and from fixed telephone to 231 000 5444 (hereinafter "COMPANY" ).


1. Register or Connect

For security of transactions, the User of the online store (hereinafter referred to as the "User" or "Customer") before commencing the order submission process can register with the online store. To subscribe or log in to the online store, only full name, mailing address, contact phone number and email are required. This information remains completely confidential. THE COMPANY reserves the right to use this information to send updates about new products or offers to customers or registered users in the online store. If at any time the User wishes to cancel his / her registration in the address / email list, he can do so by clicking here or by sending an email to customer.care@toys-shop.gr to request the deletion or change of his or her personal data .

2. Order. Submit and Accept

2.1 Online order submission - Proposal for purchase of goods

The ordering of the products and / or services is submitted by completing and sending the special Order Form available at the "Get It" online store. Before submitting a checkout, the Customer receives through a special link knowledge of the terms relating to the sale of the products and / or services he wishes to acquire and then selects the activation of a relevant icon "I have read and accept Shopping Terms and Conditions ". With this marking, the Customer expressly and unreservedly declares that, before submitting his order, he has received in a clear and comprehensible manner the following information:

i. The main features of the products and / or services ordered, as described on the e-shop pages. The Customer has to check all relevant features prior to submitting his order so that he does not have any doubts about the characteristics and properties of the ordered products and / or services. THE COMPANY has no responsibility in the event that the Customer fails to be adequately informed of the above.
ii. The identity, address, telephone number, fax number and email address of the COMPANY as well as the supplier of the ordered products and / or services.
iii. Of the total price of the products and / or services of the order, including VAT, any other charges and any additional shipping, delivery or mail charges and any other charges. When these charges can not reasonably be calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the order text (order form) and the Customer must be aware before the order is submitted. Additional charges or other costs not known to the Customer prior to the submission of his order or in the event that they could not be calculated upon the order were not notified to the Customer by telephone before the receipt of the order was confirmed, consensus. In particular, the listed prices of products and / or services as placed in the online store are the final (including the relevant VAT). The above mentioned end prices for each product and / or service at the online store do not include shipping costs, which are calculated on the basis of the shipping method.
iv. The cost of using the distance communication tool to conclude the contract when it is calculated on the basis of a charge other than the basic invoice.
v. The means of payment, delivery, execution, but also the deadline within which the Company undertakes to deliver the goods or to provide the services.
vi. Any delivery restrictions and payment means.
vii. The conditions, exceptions, deadlines and procedures for exercising the right of withdrawal and the obligation to charge the Customer with the direct cost of returning the products to the COMPANY in case of withdrawal.
viii. In the event that the Customer exercises the right of withdrawal after having used the service, he / she will have to pay a reasonable cost to the COMPANY.
ix. Where there is no right to withdraw under the Law, the information that the Customer will not have the right to withdraw or, where applicable, the circumstances in which the Customer loses the right of withdrawal.
x. The existence of the Company's liability for actual defects and lack of matched properties in accordance with Article 534 et seq. Of the Civil Code.
xi. Where applicable, the existence and conditions of customer support, after-sales service, after-sales service, and commercial warranty.
xii. The duration of the contract, where applicable, or, if the contract is for an indefinite period or for an automatic extension, of the conditions for termination of the contract.
xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.
xiv. Where applicable, the existence and terms of deposit of money or other financial guarantees (eg advance payment in case of pre-order etc.) to be paid or provided by the Customer at the request of the COMPANY.
xv. Where applicable, any formal interoperability of digital content with hardware and software the COMPANY is knowledgeable or reasonably expected to have knowledge of.
xvi. Where applicable, the possibility of recourse to an out-of-court complaint and redress mechanism to which the COMPANY belongs and the ways of accessing it.
xvii. The payment obligation with the submission of the order.

The sending of the order to the COMPANY is a proposal for the purchase of the ordered goods and a declaration of acceptance of all the colors that are described in the order. If there is no update or acceptance, the Customer is entitled to the refund of this payment.

2.2 Confirmation of electronic order receipt - Sales training

The order is not binding for the COMPANY before the Customer receives the confirmation of acceptance of the order by the COMPANY, as described below.


The order is deemed to have been received by the Company as soon as the Customer receives an order status update with the indication "Confirmation of Order Entry". Order status updates are displayed on the User screen and sent by email to the email address entered by the User / Customer. The status of the order is constantly updated as when changes occur when managing the order. The Customer must check the "Confirmation of Order Entry" and immediately inform the COMPANY (at the latest within 2 hours from the time of receipt of an electronic notice "Order Entry") in writing for any error, otherwise the information mentioned in " Confirming Order Entry »will be applied to the Sale Agreement.


During the processing of each registered order, the stock availability of the order's products is confirmed. If the availability or delivery time differs from the one listed on the product page, the Customer will be informed accordingly. In particular, COMPANY, having ascertained the availability of the product and the absence of any errors in the online store regarding the pricing or the price of the products, their characteristics, etc. by e-mail will confirm the acceptance of the order. The above email will explicitly confirm the content of the order, the total price, and the estimated time of delivery of the order, as it was known to the Customer prior to the submission of his order. The order is considered binding and the sale is deemed to have been established and creates claims by the parties (Customer - COMPANY) only by sending and receiving the above e-mail with the words "Your order has been shipped" or "Your order is ready to be received ".


The status of the order is constantly updated as and when changes occur when managing the Customer's order. The Customer is obliged to check the status of his order and to immediately inform the COMPANY in writing of any error in the order, otherwise the items mentioned in the Confirmation of receipt of the order will be applied in the sales contract.


The Customer also has the possibility to be informed about the course of the order, either by phone (from landline or from mobile to 231 000 5444 or by sending an e-mail to e-mail: info@toys-shop.gr) or electronically by entering your account by entering his / her personal details in the username and password fields of the following link https://www.toys-shop.gr/login and choosing "order tracking".


Limitations of Liability: In the context of good faith and business ethics, COMPANY is not obliged to accept an order and conclude the sale of products and / or services which, due to typographical or computer error, appear in the online shop with an incorrect price, ie less than or greater than applicable for that period. In the event that such an error in the order is found in only part of the ordered products, then the order is valid and is normally executed for the other products and is considered unfinished for the products in which the error was found, except when the items in the order are relevant, are to be used as a whole and act as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, so the EDF Fetal must cancel the entire order.


In the event of incorrect delivery of unsolicited products or services, their unconditional receipt or failure to inform the COMPANY and the return of the products can not be considered as consensus, acceptance or declaration of willingness to purchase them. In the event that a refund is requested from the COMPANY and the Customer is delayed to return these products for more than seven (7) calendar days, then such denial constitutes a declaration of intention to purchase the items and the order is deemed to have been confirmed and the Customer owes to pay their value.

3. Availability of products

The Customer is informed about the availability of the products through indications placed on the page of each product or service in the online store. THE COMPANY reserves the availability of its products if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept this order and therefore not to prepare the sale. Any payments will be refunded to the Customer without undue delay, in the same way that the Customer has chosen to pay for his order. Special cases of availability are the following:

Upon order: The product will be sought from a supplier of the COMPANY and the Customer will be informed about the availability of the product within 3-5 working days of the submission of the order. In this case, you may be required to deposit part of the price up to full payment depending on the nature of the item.
Pre-order: The product is not in the vendor's warehouse but can be ordered with an estimated delivery time. In this case, before the order is submitted, the estimated time of arrival of the product is notified to the Customer. Confirmation of receipt by the COMPANY of the pre-order is only a confirmation that the order has been received with the content mentioned and in no case constitutes acceptance of the order or conclusion of sale terms. In this case, you may be required to deposit part of the price up to full payment depending on the nature of the item.
Temporarily Out of stock: Product is out of stock or canceled or is not expected to be received immediately.
Tender: Prices of these products are valid until stocks are exhausted. These products have a stringent order of time priority in order execution.

THE COMPANY shall notify the Customer of the estimated time of delivery of the ordered product, depending on the circumstances. In each case the COMPANY undertakes to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in the event of any implied reasons for making the product unavailable or for the possible (new) delivery time if there are reasons to delay the delivery. In this case, if the delay makes the transaction unprofitable for the Customer, the Customer is entitled to cancel the order unilaterally by means of a written statement (by email at info@toys-shop.gr). If the order is canceled and the sales contract is terminated, the COMPANY must repay, without undue delay, all the money paid by the Customer.


Non-availability of part of the order: If the lack of availability concerns only part of the ordering products ordered, the remainder of the order is executed normally, unless the products of the order are relevant and will be used as a single set and the Customer declares that partial execution of the order does not serve its needs or interests, so the COMPANY must cancel the entire order.

4. Order delivery

4.1. Place of Delivery

If the Customer has chosen to pay for his order by credit card, he must, upon receipt of the Product, either from any Toys-shop physical store or from the Carrier Partner, at the same time displaying his identity card and credit card with which he has the market.

Receipt from Toys-shop Toys-shop free of charge: If the Customer chooses when submitting his order, picking from a physical store Toys-shop, he will receive an electronic update of the estimated time of receipt of his order from the store (confirmation receipt). The Customer is required to receive the order within five calendar days of receipt of the relevant acknowledgment of receipt. If the Customer does not receive the product within five (5) calendar days of receipt of the notice to be received, COMPANY reserves the right to withdraw from the sale. To receive the order, the Customer must show the order confirmation (order code) and the notice of receipt as well as an official identity document (such as a police ID card or passport). If the Customer wishes to authorize a third person to receive his / her order, then the third authorized person should have a specific authorization to receive the specific order legally endorsed by a JEP or police or other Authority as well as an official document necessary for the check identity card (identity card, passport, etc.).Since the goods are received after the receipt of the goods, the customer is obliged to check on receipt the goods he receives, as with his signature on receipt he confirms that he has correctly received the products of his order.

Delivery to the place specified by the Customer: If the product is shipped to the place chosen by the Customer, the product is delivered to an external carrier and the Customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Any erroneous registration on the part of the Customer and therefore wrong calculation of shipping costs is not the responsibility of the COMPANY, but the Customer. It is noted that the Customer may choose to carry the transfer at his own expense and costs, however, in this case, the products are transported at his own risk. In order to receive the order, the Customer will display to the external carrier-partner the order confirmation (order code) and the notification of the shipment,as well as an official identity card (such as a police ID card or a passport). If the Customer wishes to authorize a third person to receive his order, then the third authorized person should show a specific authorization to receive the specific order legally endorsed by a JEP or police or other Authority as well as an official document necessary to verify identity (identity card, passport, etc.). Since the goods are received after the receipt of the goods, the customer is obliged to check on receipt the goods he receives, as with his signature on receipt he confirms that he has correctly received the products of his order.If the Customer does not receive the product after receipt of the notice for shipment and despite the relevant notification from the carrier, THE COMPANY reserves the right to withdraw from the sale.

Delivery cost:

Shipping cost from 3.00 € for all Greece


* For orders on bulky or heavy products eg Swings, Slides, sheds, bicycles and others only full packages of textbooks due to increases the cost is set accordingly and is indicated in the pre-payment purchase procedure and accordingly the recipient's PO and ranges from € 5 to € 12 irrespective of the order value.



4.2. Delivery time

The delivery time of the products and services sold is specified in the order according to the availability, confirmed in the acceptance of the order by the COMPANY, and is no more than thirty (30) days from the time of the sale, unless otherwise agreed by the parties which is confirmed in writing by e-mail.


Force majeure: COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the Company's fault or due to force majeure and therefore COMPANY is entitled to an extension of the time for execution. Indicative examples include strikes, terrorist acts, war, supplier / transfer / production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than two (2) months, the contract of sale may be terminated by any party without compensation. If the Customer considers that he no longer has an interest in the execution of the order,is entitled to terminate the sales contract and the COMPANY is obliged to refund the price as well as any other amount paid under the sales contract.

5. Payment

Cash on delivery / Cash
Payment by credit / debit
Deposit / transfer to a bank account
Paypal
Payment upon receipt from store

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