Shipping methods

DELIVERY TO EUROPE (ABROAD GREECE)

Orders are delivered with

-EMS courier in 2-5 working days and minimum delivery cost 20€

-SPM courier in 2-5 working days and minimum delivery cost 20€

The system will automatically inform you for the delivery cost of your order before payment.

In case of WRONG delivery cost by the system, Toys-shop inform you with email for the appropriate delivery cost to continue or cancel your order.

DELIVERY TO CYPRUS

Orders are delivered with

-EMS courier in 2-5 working days and minimum delivery cost 15€

-GENIKI shipping in 10 working days and minimum delivery cost 8€

The system will automatically inform you for the delivery cost of your order before payment.

In case of WRONG delivery cost by the system, Toys-shop inform you with email for the appropriate delivery cost to continue or cancel your order.

DELIVERY IN GREECE

Orders are delivered by courier (ACS, ELTA COURIER) by choice of toys-shop.gr.

Once you have ordered your registration, you will receive an update to your mail on the day you send your order with all shipping details as well as the voucher of the package so that you can see where your tracking is located at any time.

Deliveries take place throughout the day from 09:00 until 18:00.
Delivery on Saturday, as well as delivery at a specific time is charged extra with 4 euros

When it comes to bulky products such as trolleys, bicycles, motorcycles, swings, cottages, etc. then the shipment is done via a carrier (Intralink, TNT).

With regard to bulky and oversized products (eg Garden Husbandry) it may not be possible to REPLACE in some parts of Greece.

Receipt from the store

All of our products can be picked up free of charge from the store.
Note: Please do not come to the store if we do not first tell you how your order is ready.

Cost of transportation

The shipment is FREE for orders over € 49.
Under € 49, the charge is only 3 euros for the whole of Greece.

When it comes to bulky products, there is a shipping charge, regardless of whether the value exceeds € 49, which is the FREE TRANSPORT rule.

The products that have a payable volume, when you complete the order and when you choose the Prefecture, you see the exact cost of transport.
So the extra charge, if any, is added to the total cost and you see it and when you complete your order in detail.
Indicatively for bulky products the charge for Island Greece, Peloponnese and Epirus is 10 euros and for other Greece it is 5 euros.

Delivery time

For Courier delivery times are

- Delivery in 1-2 business days on Continental Greece from the date of shipment
- delivery to 2-4 working days in Island Greece or in inaccessible destinations from the date of dispatch

For transport companies delivery times are

- Delivery in 2-5 working days in Continental Greece from the date of shipment
- delivery to 5-10 working days in Island Greece or to inaccessible destinations from the date of dispatch

Order Delay

Any delay in your order may be due to one of the following reasons:

- The supplier has been late to send the product. In order to offer you variety and competitive prices we order our products from a large list of suppliers, both Greeks and foreigners. It happens, however, many times that an order is delayed at the customs office or in the transfer. In such cases, we communicate with you and we ask you if you want to deliver your order without the specific product or by replacing it with someone else that we suggest. This item will be sent to you immediately after we have received it in our warehouses.

- The product you have ordered has already been removed and is not available. The products available through our online store often see the phenomenon of a supplier reporting unannounced that it is removing some products. And in this case, our company will contact you to provide you with alternative solutions.

- When extreme weather or strikes occur and generally in cases of force majeure affecting smooth transport and delivery.

- In peak times (eg Christmas, Easter, Halloween).

- Finally, in any case where you can not communicate with you (by phone or e-mail) to address any problems, your order or payment. For example, when your entered information is not properly updated.


The above charges include freight insurance and packing costs where applicable.
The above charges include 24% VAT.

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